Reservation & Customer Services

We help our clients to connect and build a positive rapport with their customers through our team of dedicated and professional call centre agents. No matter the scale of your business, we have what it takes to improve your business processes.

Our clients
benefit from

Proficient staff familiar with operational requirements of each carrier/airline

Duty Managers who
are on-call 24/7

High standards of
client servicing

Customer Support Service Centre

  • Reservation and ticketing
  • Business class upgrades
  • Attending to all queries related to cargo
  • Handling passengers with special needs
  • Complimentary hotel services
  • Reservation amendments
  • Handling frequent flyers
  • Flight cancellation and schedule changes
  • Third party verifications for online bookings
  • Handling group fares for passengers and agents
  • Handling customer complaints
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